Obtaining a connection log

If a bank connection does not work as expected and you contact us for assistance, a support representative may ask you for a connection log to assist with troubleshooting. To obtain a connection log, choose Banktivity > Settings and check the box next to "Log OFX and Direct Access connections." Close the Settings window and try your download again; this time, the details of the connection attempt will be logged to a file on your Mac. In order to protect your privacy, Banktivity omits account numbers and passwords from the connection logs.

To view the log file, once again choose Banktivity > Settings. Click the gear-shaped action button and choose "Reveal in Finder." A window will open with a number of log files; double-click the one for the connection method you are trying to troubleshoot to view the details of your recent connections. If a support representative requests a copy of the log via email, simply drag & drop the log file into a new Mail message.

To delete the log files from your Mac, choose Banktivity > Settings, click the gear-shaped action button, and choose "Delete Log Files." Uncheck "Log OFX and Direct Access connections" to prevent Banktivity from creating new logs.