Resolving "This Account is Closed" Error

Double-click on the affected account. In the popup window that appears, click the Check Status button. This will display more detailed connection information in the "Account Connection Status" window. If you see the message stating that the ‘account looks to be closed,’ but you know your account is actually open and active, follow the steps below to resolve the error.

For Banktivity for Mac:

Follow these steps to resolve the error:

1. Go to File > Subscription > Direct Access.
2. In the window that appears, click the Delete button next to each listing for the affected financial institution.
3. When finished, click Done.

Next, relink your accounts as follows:

1. Double-click on one of the accounts.
2. In the popup window that appears, click on the Configure Connection button.
3. Follow the prompts in the windows that appear.

You should no longer get the ‘This account is closed’ error.

For Banktivity for iOS:

First, you will need to delete the connection IDs for that bank:

1. Tap on the gear icon in the top right corner, then tap Direct Access.
2. Look for the name of the bank tied to the account getting the ‘This account is closed’ error and swipe left to reveal the red Delete button.
3. Tap the red Delete button.
4. When finished, tap Cancel in the top right corner.

Next, reconnect the account:

1. Click on the pen and paper icon at the top of the account summary to edit the account.
2. Under BANK INFO, tap Automatic Downloads.
3. On the next screen, tap Find My Bank.
4. Follow the prompts to search for and select the bank for your selected account. You’ll be prompted to log in to the account and then select the appropriate account to reconnect.

You should no longer see the ‘This account is closed’ error.