We recommend using the Cloud Sync service in Banktivity as a primary backup option, and using Apple’s Time Machine service as a secondary backup option. Cloud Sync automatically saves only the latest version of your data on the Banktivity Cloud, while Time Machine keeps chronological backups of your data.

If you are using our Cloud Sync service for your Banktivity document, you may be able to restore your file by creating a NEW local document from the data on the Cloud server, through the following steps:
– Launch Banktivity and create a new document by going to File > New > Document from Cloud Sync.
– Click ‘Continue with Cloud Sync’, then log in with your Banktivity ID and password.
– Follow the prompts to create a new version of your document using the data on the Cloud server, and be sure to choose a NEW and DIFFERENT file name to avoid overwriting any local files.

If you are not using cloud sync, you may be able to restore your file from a backup on the Time Machine, if the backed up file is from a point in time where the file was loading properly.

Here is an article from Apple Support on how to restore backed-up files from the Time Machine: https://support.apple.com/guide/mac-help/restore-files-mh11422/mac

If you’re currently using Cloud Sync, you should turn off Cloud Sync before you try restoring anything from the Time Machine, to prevent the restored data file from being overwritten by the latest data in the Banktivity Cloud.

To turn off Cloud Sync before restoring the file, open Banktivity and go to Banktivity > Settings > Import, then uncheck the boxes next to “Download bank transactions” and “Sync with other Banktivity devices”.

After restoring the file, you should go to File > Subscription > Sync Settings and click on “Turn Off Syncing”. Once you’ve done this, you can go back to Banktivity > Settings > Import and turn the auto-update settings back on.