You've come to the right place. We can help you!
Update 11/04/24: We have resolved the issues with LSE securities and they should now be updating. If you are still seeing issues, please reach out to our support team. Please note, if you are not getting quotes downloading for securities ending in .L or .LN, please change that to .LSE and quotes should resume downloading.…
If you are getting the error ‘The file directaccess.catalog doesn’t exist’ as shown below in Banktivity for Mac, you will need to quit Banktivity completely and then restart the Mac by going to > Restart. Upon restarting, you should be able to use Banktivity normally.
If you’re noticing that Banktivity sometimes scrolls back up to the top of the register while you are reviewing/editing older transactions in the account, and you are using an Apple Magic Mouse or trackpad, you may be experiencing a known interaction between the mouse/trackpad settings and Banktivity. To solve this, please update the mouse/trackpad settings…
If you’ve noticed that some of your securities have stopped downloading quotes, you can troubleshoot the issue using the steps below: First, check to make sure your security exchange is supported. We recently moved to a new quote provider called EOD Historical Data (EODHD). You can view a list of all supported exchanges here: https://www.banktivity.com/support/articles/ibank-for-ipad/which-stock-exchanges-are-supported-for-security-price-downloads/…
In version 9.5 or later, you can now set a default investment income category for each investment account. Here’s how to do that: In Banktivity for Mac: – Double-click on the investment account in the sidebar (the left side of your document)– In the popup window that appears, you’ll see ‘Investment Income Category’ and a…
With the release of 9.5, you can now connect Apple Card/Apple Cash for automatic downloads on iOS (iPhone only, running iOS 17.5 or later). Here’s how to do that: – Open Banktivity for iPhone, and bring up the Apple Card/Apple Cash account register– Tap on the icon at the top that looks like a pencil…
In version 9.5 (and 9.5.1), when you delete a downloaded transaction, it won’t reappear on the next refresh. What happens if you accidentally delete a transaction that you need? Here’s how to override that ‘delete means delete’ feature: In Banktivity for Mac: – Select the account on the left side of your document you want…
UPDATE: Our developers have just implemented a fix for the issue you were seeing which is available in version 9.5.1. This version of the software is now available to download through our website. If you originally downloaded Banktivity from IGG’s website directly, you can download the update through the following link on our website: https://www.banktivity.com/download.php…
The answer is–yes! Both the current versions of Banktivity for Mac and Banktivity for iOS were thoroughly tested and are fully compatible with Apple’s latest releases (MacOS Sequoia and iOS 18).
Banktivity 7 is an older version of the software which is no longer officially supported and will not run under the latest iOS 18. To continue using Banktivity on the latest iOS, you’ll need to upgrade to the latest version of Banktivity (9.2.12). To migrate your data from Banktivity 7 into the new version, you’ll…
October 18, 2024 | 34 Comments
Hello everyone. I just wanted to take this opportunity to let you all know Banktivity 9.5 is now available for macOS, iOS and iPadOS. Some of...
April 5, 2023, 07:10 PM
Just announced on our blog that Banktivity 9 public BETA is available for those interested in helping test: https://t.co/0cMIrUJ8b2
An honest mailing list, opt-in or out at anytime.